kova by sascha will happily accept unworn merchandise in sellable condition.
Your return must be received within 14 business days from the date you received your shipment.
To process a return, please follow these simple steps steps:
Repackage the item(s) securely in the original package or a suitable alternative.
Email email@example.com, including your name and order number to request an electronic return shipping label.
Print out the PDF file of the return shipping label emailed to you, affix this to the outside of your package and drop it off at the closest USPS office.
Once we receive your package, we will promptly issue a full refund for the items as you specify. Your refund will be credited to the same card used to make the original purchase. Please allow 10 business days to ensure that your refund is credited. You will be notified via email when your return package is received and your refund has been processed.
***Holiday Extended Returns Window: Returnable items shipped between December 1 and December 31 are eligible for return until January 20th.
If you would like to exchange a product, we can do so via Venmo. You or kova by sascha representative will do the payout of the difference for the new product via Venmo.
Questions? If you have any futher questions about the return process, please email us at firstname.lastname@example.org or call us at (347) 389 - KOVA (5682).
We offer affordable USPS ground shipping on all orders within the continental U.S.
We ship most of our orders within 3-5 business days of purchase from our New Jersey warehouse, pending availability and credit verification. For made to order items it will take minimum of 1 weeks for production until the product will be ready to ship. Once your order is shipped, we estimate you will receive your order within 1-4 business days of its ship date. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.
Please make sure your shipping address is correct. Orders that are returned because of an invalid address may incur a shipping charge if they are reshipped. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
Please note, we do not ship on the weekend or holidays.
Overnight orders placed by 1:00 PM Eastern Time will ship the same day and arrive the following day. Overnight orders placed after 1:00 PM Eastern Time will ship out the following day. Please note overnight orders placed after 1:00 PM on Friday will ship on Monday.
PO Box Addresses
Please note, we are unable to ship to PO Boxes at this time.